Privacy Policy

We collect the information you choose to provide, such as your name, email address, company, role, project details, support messages, waitlist submissions, onboarding responses, and any files or content you send to us.

If you create an account or use a LionSparks product, we may collect account details, authentication information, preferences, product activity, and information needed to provide support.

We may collect limited technical information automatically, such as device type, browser type, pages viewed, referring pages, approximate location derived from IP address, access times, error logs, and similar analytics data.

If you purchase services, payment details may be processed by our payment provider. We do not intentionally store full payment card numbers on our own systems.

We use personal information to respond to inquiries, provide consulting or software services, operate and secure our website and products, manage accounts, process payments, deliver support, send service-related communications, and meet legal or contractual obligations.

We do not use individual user data to build individual profiles for sale, sell personal information, or make unrelated use of a person's private content.

We may use aggregated, de-identified, or statistical information to understand trends, improve the website, improve product workflows, prioritize features, measure performance, and make our services more useful. Aggregated information is not intended to identify any individual person.

LionSparks works with AI-enabled tools and may help clients build AI-powered workflows. We do not use your individual user data or private customer content to train public AI models unless you expressly agree to that use in writing for a specific project.

When a third-party AI or technology provider is needed to deliver a requested service, we use reasonable efforts to share only what is needed for that service and to use providers that offer appropriate confidentiality, security, and data-processing commitments.

We may use cookies, pixels, server logs, and analytics tools to keep the website functioning, remember preferences, understand traffic patterns, diagnose errors, and improve the experience.

You can usually adjust your browser settings to block or delete cookies. Some website features may not work correctly if cookies are disabled.

We may share information with service providers who help us host the website, operate products, process payments, provide analytics, send communications, deliver support, or perform other business functions for us.

We may share information with project collaborators, contractors, or professional advisors when needed to provide requested services and subject to appropriate confidentiality expectations.

We may disclose information if required by law, legal process, security needs, fraud prevention, enforcement of our agreements, or protection of the rights, safety, and property of LionSparks, our users, or others.

We may transfer information as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate protections for personal information.

We do not sell personal information.

You may request access to, correction of, export of, or deletion of personal information we maintain about you. You may also ask us to stop sending non-essential communications.

To request deletion, contact us through the contact form and include enough information for us to identify the account, project, or submission connected to your request. We may need to verify your identity before completing the request.

When deletion is requested, we will delete or de-identify personal information we are not required to keep, and we will take reasonable steps to remove it from active systems. Some information may remain in backups, security logs, invoices, contract records, or other records where retention is required or reasonably necessary for legal, security, fraud-prevention, or accounting purposes.

As our products mature, we intend to provide self-service deletion controls where appropriate.

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, securing our systems, and complying with law.

Aggregated or de-identified information may be kept longer because it does not identify a specific individual.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us promptly.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, please contact us so we can take appropriate steps.

Our website may link to third-party websites, products, or services, including related LionSparks projects. Their privacy practices are governed by their own policies, not this Privacy Policy.

We may update this Privacy Policy from time to time. When we do, we will update the date below. If changes are material, we will take reasonable steps to provide additional notice where appropriate.